Web Hosting FAQ
This page contains Frequently Asked Questions regarding our shared web hosting packages. If you have consulted this FAQ and you still have questions, please, do not hesitate to contact us.
Pre-Order Questions |
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How soon will my account be set up and ready for use? Will I have unlimited access to update my web site? I already have a domain. Can I use it with your Web Hosting? What are the steps? Do you offer a control panel? Do you place banner advertisements on my web site? What are your content policies? Is there a minimum time contract/commitment? |
Billing Questions |
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What types of payment do you accept? I don't have a credit card. Can I do a wire transfer, or use a check or money order? Are there any setup fees? |
Account Questions |
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What is Shared Web Hosting? Can I have more than one domain pointed to my account? I forgot my Web Hosting account password. What should I do? I forgot my Web Hosting account name. What should I do? What will happen when my site goes over the data transfer limit? Can I change my Web Hosting account name? Can I change my password? Can I change my Web Hosting account? |
Technical Questions |
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Do you provide technical support? How do I configure my Email program? How do I upload my site? Do you support Microsoft FrontPage extensions? Do you support ASP (active server pages)? Do you support Cold Fusion? Do you support databases? Do you support Java applets, Shockwave and Flash? Do you support PHP? Do you support SSL? Do you support streaming audio/video? Do you support XML (Extensible Markup Language)? Do you allow MP3 sites? Can I use custom Perl or CGI (Common Gateway Interface) scripts? What is the directory (folder) named "_private" and others beginning with an "underscore"? Are "Parent Paths" enabled for my web site? Do you support Server Side Includes (SSI)? |
Pre-Order Answers |
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How soon will my account be set up and ready for use? You will be able to setup your web site immediately after your transaction has been processed. If you setup a new domain name and associate your Web Hosting account to that domain, it may take up to 48 hours before you can view your site through that domain. You will receive a temporary url in your setup email to view your website before your domain has propogated. Will I have unlimited access to update my web site? Yes, you will be able to update your web site 24 hours a day, 7 days a week. I already have a domain. Can I use it with your Web Hosting? What are the steps? Yes, you can use an existing domain name with your Web Hosting account. You will need to choose "I will use an existing domain and update my nameservers" when configuring the domain for your hosting account. Do you offer a control panel? Yes, we offer cPanel to all of our clients. cPanel is the #1 used control panel in the world for linux-based hosting. Do you place banner advertisements on my web site? No, we do not place banner advertisements on hosted sites. What are your content policies? Please view our Terms of Service for information regarding our content policies. Is there a minimum time contract/commitment? No, you may cancel your account at any time. However keep in mind that you prepay every month. Please review the Terms of Service for details. |
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Billing Answers |
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Link: http://www.paypal.com |
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Account Answers |
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What is Shared Web Hosting? Shared Web Hosting is Web Hosting where the service provider uses a single web server to serve multiple Web Hosting accounts, instead of providing one web server per Web Hosting account. Shared Web Hosting is a cost-effective solution for personal and small business web sites. Can I have more than one domain pointed to my account? Yes, you are allowed to have from 1 to unlimited domains depending upon which plan you choose. I forgot my cPanel account password. What should I do? If you forget your password, go to the My Products & Services page, click on your hosting account, and choose to create a new password. I forgot my Web Hosting account name. What should I do? Go to the My Products & Services page and you will see a list of your Web Hosting accounts. What will happen when my site goes over the data transfer limit? Your bandwidth overage options will go into affect once your site goes over the amount of your original service plan. This rarely ever happens as most websites only use about 2gb of transfer a month. If you need to purchase additional bandwidth or webspace you may contact our sales department. Can I change my Web Hosting account name? You cannot change your Web Hosting account name because it is associated to your root directory. Can I change my billing password? Yes. Go to the User Profile page and choose change password from the drop down menu. Can I upgrade my Web Hosting account? Yes. Go to the My Products & Services page, select your account, and select upgrades/downgrades to view the available upgrades for your account. |
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Technical Answers |
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Do you provide technical support? We will provide assistance with questions regarding Web Hosting account options. However, we cannot provide help with coding your web site. How do I configure my Email program? Once your domain name has propogated and you have created an email account in cPanel, you will be able to start sending and receiving mail right away. You have 3 webmail clients to choose from: Horde, SquirrelMail, and RoundCube Webmail. All 3 can be accessed by going to http://www.yourdomain.com/webmail once your domain has propogated. If you want to use an email client like Microsoft Outlook, you can set this up in cPanel through the Email Accounts option. How do I upload my site? You can upload your site using FTP, FrontPage, or through cPanel. Do you support Microsoft FrontPage extensions? Yes. You may login to cPanel with the particular Web Hosting account for precise information, including server information. Do you support ASP (active server pages)? Yes, we support ASP.NET 2.0. However there are some restrictions on some server objects, and we don't give customer support regarding code. Do you support Cold Fusion? No. Do you support databases? Yes, we support MySQL. Do you support Java applets, Shockwave and Flash? Yes, but make sure that you have bandwidth for these. Do you support PHP? Yes. Please see our features page for installed and supported modules. Do you support SSL? Yes, we do support SSL. You may buy one of our certificates in conjunction with one of our Web Hosting accounts or you may purchase one from another provider. Please keep in mind that in order to use a private SSL certificate, you must have a dedicated IP. You may rent one from us for $5/month. Do you support streaming audio/video? Yes we do. Do you support XML (Extensible Markup Language)? Yes. Do you allow MP3 sites? Yes, but make sure that you have bandwidth for these and you are complying with copyright laws and the Terms of Services's rules and regulations. Can I use custom Perl or CGI (Common Gateway Interface) scripts? Yes, we have Perl and support cgi scripts (pl, pm, cgi). What is the directory (folder) named "_private" and others beginning with an "underscore"? These are needed for FrontPage extensions. Renaming or deleting any ofthe files starting with an underscore can result in frontpage not working properly or at all. Are "Parent Paths" enabled for my web site? No, use virtual includes instead <!--#include virtual="/user/somefolder/somefile.asp" --> Do you support Server Side Includes (SSI)? Yes, Jonnyhost's Web Hosting solution has support for SSI. Here are some things you should know about the use of SSI with Jonnyhost's Web Hosting:
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